Supplier Evaluation - key tool for supplier performance management

Finding qualified and reliable suppliers is a common challenge among the buying professionals. Yet when it comes to evaluating existing suppliers on an on-going basis only those with a lot of resources actually do it. Based on our own experience at supplierevaluations.com many buyers are reluctant to maintain data on supplier performance in any formal way. I wanted to discuss our approach in this article and get your opinion.
 
We created a simple mechanism to capture supplier performance information via simple online form. If you are a buyer or a sourcing agent, you can use this site to manage your supplier performance. The idea is based on the premise of sharing this info in order to populate a database of supplier performance data from which many people can benefit. If many people contribute evaluations based on their personal experience, it can help in supplier qualification process that so many sourcing professionals are engagement in. If you find my logic lacking, please don’t hesitate to comment on it.
 
 
This is the list of criteria we incorporated into our evaluations:
Evaluation categories. Each category is rated in 0 to 100 range.
  • Reliability - indicates supplier’s ability to meet commitments and be trustworthy in day to day activities. This parameter directly relates to the risk factor of engaging with this supplier. Higher number means less risk. 
  • Financial Stability - indicates supplier’s ability to meet commitments without increasing your own risk due to their financial situation. If a supplier cannot meet obligations due to financial problems, your own reputation with customers may suffer. Higher number means less risk. 
  • Quality of product or service - indicates potential fit between supplier’s quality standard and the one of your own. Ultimately the quality of your product is directly impacted by the level of product quality provided by your suppliers. Higher number means better quality.
  • Competitive Pricing - indicates how much supplier pricing is in line with competition and current market conditions. In the current economic climate pricing is one of the reasons people are aggressively reviewing their supplier base. Higher number means better price benefit.
  • On-time delivery - indicates supplier’s ability to meet deadlines on an on-going basis. This is where your supplier reputation defines your reputation. Today, suppliers become an extension of your own manufacturing or assembly lines. In the world of orders placed via the internet your ability to meet delivery expectations very often will determine the next purchase from this customer. This could also lead to lower carrying costs as you will require a lower safety stock and inventory investment. Higher number means higher percent of timely delivery.
  • Customer Service and Communication - helps assessing how much you can rely on this supplier to address problems as they arise and have a good channel of communication on an on-going basis. Picking a supplier does not just mean buying what that supplier has to offer. It is more often about having access to the right people to address problems and ability to coordinate timely resolutions. Language and culture very often are critical for successful communication and good service. Higher number means better customer service.
  • Informative and functional Website - indicates information availability on this supplier and their products and services on the web. This parameter will help you decide for yourself whether to engage with this company or not given the amount of information you can get on them. Higher number means more data is available on the web.
  • Approach to Partnership - if this is about a strategic supplier choice, this parameter will help assess if your goals and the goals of this supplier can be aligned. This plays an especially important role in any plans for growth, achieving diversity and providing good service. Higher number means better alignment of long term objectives.
  • Innovation - shows commitment of this supplier to innovation. Innovation is a key foundation upon which your own business can either strive or decline. When product launch times and time to market are as critical as ever innovation is key to meet these challenges. Higher number means greater dedication to innovation.
  • Environmental Record - helps you assess this supplier’s environmental practices. Going green these days is not only a good practice but often times a necessity. Buying from polluters can really damage your own reputation. Higher number means better environment record and policies.
  • Social Accountability - is an indicator of supplier’s labor policies, health and safety record, human rights and other factors (See http://www.sa-intl.org/_data/n_0001/resources/live/2008StdEnglishFinal.pdf for more details on social accountability standards). When picking a new supplier this should be a factor for serious consideration. Higher number means higher social accountability standards.
 
Recommendation - short yes or no input from the member on whether they recommend this supplier to others.
Experience summary - free text input from our members to provide more specific details on their experience with this supplier.
 
If you find holes in this logic, please let me know grin
Valery Zelixon
Comments: 0; Published: February 22, 2010; Permalink
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